FAQ

Ordering & Processing
Simply select your desired products from our catalog, add them to your cart, and proceed to checkout. Follow the on-screen prompts to enter your shipping details and choose your preferred payment method.
We accept major credit/debit cards, Zelle, Bank Wire Transfers, and select Cryptocurrencies (BTC, USDT) for secure payment processing.
Orders are processed quickly. If you need to make changes, please contact support immediately within 1 hour of placing the order. Once shipped, modifications cannot be made.
"Processing" means your payment has been received and our warehouse team is preparing, packing, and quality-checking your shipment.
Shipping & Tracking
We provide Express Priority Shipping via USPS and FedEx. All orders are packed in discreet, climate-appropriate packaging to ensure maximum integrity.
Standard domestic shipping typically takes 2–4 business days depending on your location. Overnight options are available at checkout.
If carrier delays occur beyond 3 business days, please reach out to support. We will track down your package or arrange a free replacement if it is declared lost.
Once your order ships, an automated email with tracking details will be sent. You can also view live tracking anytime inside your dashboard account.
Certificates of Analysis & Testing
A COA is an official document from an independent, accredited laboratory (e.g., Janoshik, MZ Biolabs) that verifies the purity, quantity, heavy metals, and sterility of a batch.
All COA reports are available directly on our "Tested COAs" page on the site. You can also download the PDF reports for each specific batch number.
Research & Compliance
No. All products sold are strictly for laboratory, in-vitro, and scientific research purposes only. They are not intended for human consumption or therapeutic use.
Guarantees & Refunds
If you are unsatisfied with the quality or received a damaged product, you can request a full refund or replacement within 30 days of delivery.
Account & Rewards
Click on the "Account" icon in the top navigation bar, select "Register", and fill in your details to create a free account to track orders and earn points.
Affiliate Program
Our affiliate program allows researchers and influencers to earn commissions by sharing referral links. Contact our support team to apply.
Have more questions? Visit our Contact Us page or email us directly at support@eaglepeptides.shop.
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